Customer Discovery · Case Study

Validated U.S. outbound as a repeatable lead source and reset their go-to-market positioning.

10 1st Meetings With Ideal Buyers
15% Positive Outbound Response Rate
Industry
B2B SaaS
Funding Stage
Seed
Engagement
Customer Discovery

The CEO of Whispr, a seed-stage B2B SaaS startup based in Copenhagen, was seeking to collect market data and evidence by directly learning from prospective, executive U.S. buyers, before investing time and capital in hiring a team and expanding into the North American market. Whispr is a workflow platform for frontline industries, stripping the chaos from managers' lives and delivering a tool to workers so they get their best work done.

Where they are now Acquired by Beekeeper

Whispr later rebranded as Lua and was acquired by frontline-communications company Beekeeper; its customers had included Mandarin Oriental, DoubleTree by Hilton, and AC Hotels.

JJELLYFISH Whispr

The Challenge

The Founder/CEO of Whispr was leading sales and all local commercial efforts and had limited bandwidth to help secure discussions with executives in the United States. Additionally, it was difficult to acquire talent experienced in testing components of a B2B startup business model, specifically value propositions, target markets, and outbound sales processes.

The Solution

JJELLYFISH deployed their team for 3 months, completing a series of discovery-based executive interviews that verified Whispr's critical go-to-market assumptions. To deliver on this work, the JJELLYFISH team had to:

  • Identify a single use case and target market (i.e. ideal customer profile)
  • Design prospecting efforts that would inspire high-fit executives to a 1:1 meeting
  • Test and validate an outbound prospecting process using various channels
  • Design and lead executive Discovery meetings with buyers

This culminated in a final deliverable which detailed the market's response and, more importantly, the implications on how this evidence should be used to sell effectively within the early-adopting market.

The Results

The project has redefined their market positioning and go-to-market strategy. This had a ripple effect through the commercial, product, and fundraising activities going on within the company. According to Hugh, "It helped us build a solid foundation into the business. Now we can continue to build and grow from that." Throughout the project, the Whispr team replicated where possible the outbound practices and techniques we taught them. They did this throughout non-U.S. regions to compare results, and have been successful!

By leveraging JJELLYFISH to increase their speed to market, Whispr was able to inform their fundraising strategy, validate parts of the sales process, and make smarter decisions on where to invest their limited resources.

Hugh O'Flanagan, CEO

Justin, Jen, and their team are the best sales people I've come across in Enterprise sales. No joke.

By spending time with JJELLYFISH, you soak up so many tactics and techniques. These seriously move the needle in a sales process.

They are seasoned sales professionals that understand what it means to define B2B markets.

Hugh O'Flanagan, CEO

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